This website is operated by Grats Decor. Throughout the site, the terms “we”, “us” and “our” refer to Grats Decor. Grats Decor offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site or shopping at this web site, you accept the following terms and conditions, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before purchasing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
ONLINE STORE TERMS:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION:
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES:
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service or Item.
PRODUCTS OR SERVICES (if applicable):
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Because every computer monitor displays color differently, we cannot guarantee that your computer monitor's display of any color will be accurate. All items made from natural products such as but not limited to-limestone, marble, alabaster, granite and wood will have natural variations and no two will be the same. These variations should be expected and are not seen as defects. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION:
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS:
Grats Decor makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Grats Decor reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, Grats Decor will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, harm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
All products are covered by manufacturer warranties. Grats Decor upholds the warranties provided by the artisans and manufacturers who create our furnishings. Because the details and duration of our manufacturers' warranties differ, we encourage you to contact us at firstname.lastname@example.org for specific warranty information and policies on products of interest. In the event of a defect or damaged item due to shipping, Grats Decor reserves the right to replace either the component(s) or whole item at no charge to customer. Light bulbs, if included, are not covered under any Grats Decor or manufacturer warranty. If the product has been altered or used for purposes other than those for which it was designed, no warranty will be honored. (1) Moving the furniture from the original delivery address voids any warranty. (2) Commercial usage will void warranty. (3) Warranty claims may take an estimated 30 days to process. By purchasing a product you accept manufacturer's specific warranty.
Grats Decor will not be responsible or liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arises out of or is in any way connected with purchase from the use or misuse of a product purchased from the Grats Decor website.
Please email us to report any warranty issue. In most cases, our customer service will respond within 2 business days to provide you further directions and assign you a Return Authorization # (RA#). In the mean time, a UPS call sticker will be mailed to you to return the defective / damaged item(s). You will be responsible to return the defective / damaged item(s) along with the RA# to the original warehouse in original package.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Grats Decor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Grats Decor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service, use of the Site, including any User Content you submit, post to or transmit through the Site or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
At our discretion and in appropriate circumstances, Grats Decor may remove your content submitted to the site, terminate the accounts of users or prevent access to the Site by users who infringe the intellectual property rights of others.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1954 Union St., San Francisco, California, US, 94123.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at email@example.com.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner, Grats Decor or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner, Grats Decor, and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners. You may not reproduce, distribute, publicly display or perform, or prepare derivative works based on any of the Content including any such works without the express, written consent of Grats Decor or the appropriate owner of copyright in such works. You agree not to distribute any part of the Service other than Your Content in any medium other than as permitted in these Terms of Service or by use of functions on the Service provided by us. You agree not to alter or modify any part of the Service unless expressly permitted to do so by us or by use of functions on the Service provided by us.
Grats Decor is a registered corporation in the State of California and is responsible for collecting 8.75% state sales tax on all orders shipped within the state. We do NOT charge sales tax for items shipped to outside of California. Our shopping cart will automatically calculate this tax on all orders shipped within the state of California.
LEAD TIMES, SHIPPING AND DELIVERY:
We make every effort to get your merchandise to you as soon as possible and to assure a smooth and prompt delivery of your ordered item(s). However, our lead times (also known as production times) are approximate and provided to Grats Decor by our manufacturers. Grats Decor will do its best to meet lead times, although factors outside of our control, such as our manufacturers experiencing a backup in production or not having all materials on hand to complete your item(s), make it impossible for us to guarantee any specific due date. In case of any delay, you will be alerted as soon as we are made aware that any problem exists. Most in-stock items are delivered in 4 to 6 weeks from date of order. All custom/special orders (this includes, but not limited to, furniture lines that you must select a finish color or fabric choice) have lead time of approximately 4 to 14 weeks depending on type of order and manufacturer. Many of our items are custom made or ship direct from our vendors and artisans to your door. You are getting the products straight from the source so there is less chance for delay or a middleman handling the shipments. Quality craftsmanship takes time, so please be patient as delivery times for these items will vary widely. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time.
Also note that shipping time for items are not included in lead times and is calculated from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party.
Orders sent via "UPS Ground" average 3 - 7 business days once they leave the factory.
Orders sent via "UPS 2 Day Air" average 2 business days once they leave the factory.
Orders sent via Freight Carrier average 7 -15 business days depending on location once the leave the factory.
Please keep in mind that these time frames are AFTER the product leaves our manufacturer. Once your item has been shipped you may contact Customer Service to obtain a tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on UPS or another carrier’s website.
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s). If you need to verify stock information and availability prior to placing your order, please contact Grats Decor directly.
Most orders can be shipped via UPS or FedEx Ground. Larger items (as noted on the price list) and volume orders will be shipped via common carrier. We reserve the right to use our discretion as to the carrier to be used on any shipment. Customer's preferred carrier will be used if customer agrees to assume any additional or all (if applicable) transportation charges. Please note, choosing your own shipping carrier may result in canceled warranties. All shipments are packed very carefully using standard approved packing methods. If any damage or loss occurs in transit, please do not refuse the shipment as this causes unnecessary shipping expenses and delays. If you need or require immediate shipping, these type of inquiries may incur additional "hot rush" fees (which will be quoted at the time of request depending on size and type of order). We will do our best to meet your requested date, but it is not guaranteed. For more information or to request rush delivery, please contact Grats Decor directly.
Furniture and large items often ship via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 4:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour window) that works for you. For standard freight delivery our shippers deliver furniture to your driveway. Premium in-home delivery is available for additional fee if you would like the item placed inside the threshold of your home or in a particular room with all packing materials discarded. Freight items can be ONLY shipped within the 48 contiguous states.
If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Grats Decor will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.
Free Shipping: Free shipping applies only to Standard Shipping within the Continental US (within the 48 contiguous states only). To inquire about shipping rates outside of Continental US, please contact Grats Decor directly. APO and FPO addresses may incur an additional charge. If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus our standard shipping cost and minus re-stocking fee. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. Custom made items, some lighting, furniture and bedding are not returnable. Refer to our return policy for details. Freight and oversized items may be sent via freight carrier by truck. In the case that the ship to address is not accessible by regular delivery truck, the customer will be responsible for all additional delivery charges such as ferry fees, etc. Please contact Grats Decor directly to make us aware of any special delivery requirements that must be taken for the item to reach the final destination.Free Shipping offer does not include furniture assembly (but may be available for additional fees if it is arranged before order is placed). Please contact Grats Decor directly before placing your order should you need special delivery arrangements or furniture assembly.
Additional shipping charges: Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Artwork may need to be securely carted and packaged, and glass lampshades may require special handling fees. Any additional shipping charge above our standard shipping cost is noted on the product page as a "delivery surcharge".
Unshipped items can be cancelled free of charge within 2 days of placing your order and/or as long as the item was neither manufactured nor customized specifically for the customer. Please contact us immediately if you would like to cancel your order by contacting Grats Decor.
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site). Please note that listed availability might not be applicable for multiple copies of an item and items recently discontinued by our suppliers. In addition, sudden demand for an item can have an effect on its availability. Grats Decor will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge. If the item is no longer available we will do our best to notify you immediately.We will inform you by phone or e-mail if any of your purchased item(s) prove to be on backorder or unavailable. Grats Decor does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks.
Payment information must be submitted in order to process your order. All purchases must be paid in US dollars. Grats Decor currently accepts VISA, MasterCard, and Money Orders as valid methods of payment for all purchases. For a better peace of mind, please also refer to the privacy & security policy and fraud protection program offered by your credit card issuing company. Prices and policies are subject to change without notice. In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a full credit to your credit card account. We reserve the right to refuse any order. When you place an order, your order information (including your name, address, credit card number) is encrypted using a market-proven secure server for maximum security. Your credit card and billing information cannot be read by any third party as it travels to our order system. The order system we employ processes millions of transactions each month.
Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT WITH OUR MANUFACTURERS, YOUR CREDIT CARD MAY BE CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately at 415-593-7323. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 48 hours from the time you receive the order confirmation to make any correction to the items listed on the order or cancel your order. If after the 48 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Grats Decor a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Grats Decor reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Grats Decor reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). Grats Decor reserves the right, at its sole discretion, to refuse or cancel any order for any reason.